Privacy Policy

We are committed to being transparent about how your personal data is collected and processed.

We want you to have the information needed to make informed decisions about how your Personal Data is used and processed. To support this, we use various methods to keep you informed about how your Personal Data is handled.
Where specific details are relevant to you, we will provide them at the appropriate time.
We welcome any questions you may have and are happy to clarify any limitations imposed by law. You can reach us at: info@covevalueford.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the 'Services'); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities related to the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or transfer it to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of personal data the Company collects about natural persons, and how that data is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. A person is considered identifiable if they can be identified directly or through a combination of information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for general audiences and are not directed at individuals under the age of 18. We do not knowingly collect information from, or permit use of our services by, anyone under 18. Any such information discovered will be deleted promptly upon becoming aware of it.

2. What Personal Data Do We Hold About You?

When you access our Services, service channels, or website, we collect personal data. This may occur directly, when you provide it to us, or indirectly, through analysis of how you use our Services or via information received from our third-party partners.

3. You are not required to provide personal information to the company. However, failing to do so may affect the services available to you or your ability to access the website.

You are not required to provide us with any personal data. However, withholding it may prevent us from delivering the Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes data collected automatically about your online activity, such as your IP address, access dates and times, language preference, browser type, software crash logs, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a lawful basis to do so. The specific legal bases we rely on depend on the nature of the data and the purpose for which it is processed. We process personal data where it is necessary to perform a contract with you, or to take steps at your request before entering into a contract. This includes processing required to operate your account, deliver our Services, and fulfil any obligations arising from our relationship with you. We also process personal data where we have a legitimate interest in doing so, provided that interest is not overridden by your rights and interests. Where we rely on legitimate interests, we have assessed and balanced those interests against the potential impact on you. In some cases, processing is necessary to comply with a legal obligation to which we are subject. We may also process personal data on the basis of your consent, where this has been obtained in accordance with applicable requirements. You may withdraw consent at any time, though withdrawal does not affect the lawfulness of processing carried out before that point. Where the provision of personal data is a contractual or statutory requirement, or a condition necessary to enter into a contract, failure to provide the required data may prevent us from delivering our Services or granting you access to the website.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Where we use third-party service providers to operate or support our Services, those providers may access your personal data solely to perform their designated functions. They are not permitted to use it for any other purpose. We may also disclose your personal data where required by law, court order, or at the request of a competent regulatory authority. In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant third party as part of that transaction. Where this occurs, we will take reasonable steps to ensure your data remains protected in accordance with this policy. We do not sell your personal data to third parties. Where personal data is transferred to a third party located outside Gibraltar, we will ensure that appropriate safeguards are in place to protect that data, consistent with applicable data protection requirements.

We may share Personal Data with third-party service providers that support our operations, including hosting and storage providers, as well as platforms that analyse user experience and IP address data.
At your request, we will share specific Personal Data with third-party trading platforms you designate. In such cases, your Personal Data will be governed by the privacy policies of those platforms. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with affiliated entities or business partners where doing so supports the development and improvement of our products and services.
We may disclose Personal Data to regulatory, local, or other official authorities where necessary to protect the rights or assets of third parties.
In connection with a potential or completed transaction — including the transfer or sale of assets belonging to the Company or any entity within its group, or any merger, restructuring, consolidation, or bankruptcy — we may share Personal Data with prospective investors, buyers, lenders, or other companies within the group.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these services may collect data about you and process it for their own purposes, in accordance with their own privacy policies. Third-party providers whose services we integrate may set their own cookies on your device. These cookies are subject to the respective provider's privacy policy, not ours. We recommend reviewing the privacy policies of any third-party services you interact with through our website. You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website or the availability of specific services.

We may engage third-party service providers, such as advertising networks and analytics companies, to support our website. These providers may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit the website. They are used to collect information about your preferences and browsing habits, improve your experience, and personalise the products and services presented to you. Cookies are also used for statistical and analytics purposes. We use two types of cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device after your browser is closed and are used to recognise you as a returning user, allowing the website to restore your previous session.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods as permitted by applicable law, regulations, or orders.
We will share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Access to your personal data is restricted to personnel who require it to perform their functions. Where we share personal data with third-party service providers, we require them to apply equivalent security standards. However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential. If you believe your account has been compromised, contact us immediately. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once retention periods expire, personal data is securely deleted or anonymised.

We have implemented appropriate organisational and technical measures to protect personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that the security of your personal data will be maintained without error, nor can we accept liability for any intangible, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, personal data disclosed due to transmission errors, unauthorised third-party access, or other causes beyond our control.
Where legal or other obligations require it, we may be required to disclose personal data to third parties, including public authorities. We have no control over the security measures applied to your personal data by such third parties.
Personal data cannot be transmitted over the internet with complete security. We cannot guarantee the security of personal data you transmit to us online.

11. Links to Third-Party Websites

Our website contains links to third-party websites and applications. These sites and apps are not under the Company's supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through them.
Before accessing or using any third-party website or app, we recommend reading its privacy policy carefully and considering what personal data you choose to share with it.

12. Modifications to this Policy We reserve the right to update this Policy at any time. Any changes will take effect from the date they are posted. We encourage you to review this Policy periodically to stay informed of how we handle your information.

Before accessing or using any third-party websites or apps, read their privacy policies carefully. Exercise caution when sharing personal data with third parties.

13. Your rights with respect to your personal information

You have the right to request that we verify the accuracy of Personal Data being processed about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also restrict the types or scope of processing applied to your Personal Data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit a written request to the email address below.
Access rights
We can verify that Personal Data about you is being processed. If it is, you may request access to that data.
We will provide an electronic copy of the Personal Data currently being processed. A reasonable fee may be charged for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request would be detrimental to another person's rights or freedoms, we may refuse or limit our response accordingly.
Right to rectification
You have the right to request correction of inaccurate Personal Data. Where Personal Data about you is incomplete, you may request that it be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defense of legal claims, or to protect the rights of another individual, or on grounds of significant public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured, commonly used format.
You may request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure. The right to data portability must not adversely affect the rights and freedoms of others.
Right to object
You have the right to object at any time to the processing of Personal Data about you where that processing is based on legitimate interests pursued by us or a third party, including profiling based on those interests. If we cannot demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests, or where processing is not necessary for the establishment, exercise, or defense of legal claims, we will cease processing.
You also have the right to object at any time to the processing of Personal Data about you for direct marketing purposes.
Right to withdraw consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights described in this section 13 as they apply to your Personal Data.
We will respond to requests made under your rights in section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two additional months. We will notify you of any such extension, along with the reasons for it, within one month of receiving your request.
Unless otherwise provided under section 13, information provided in response to a request under your rights will be supplied free of charge. Where requests are manifestly unfounded or excessive, particularly where they are repetitive, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm identity before proceeding.